Microsoft Changed the Rules, Google Built a New Lane, and Phone Support Just Got 97% Cheaper

Techridge Studios

Published on: 16/04/2026

Microsoft removed free Copilot from Word, Excel, and PowerPoint adding $21/user/month to restore it, Google launched its Universal Commerce Protocol for AI agent shopping, and AI customer support now costs $0.50 per call vs $17 for live agents — here's what small businesses need to do.